Customer Service Charter

The purpose of the customer service charter is to describe the clinical activities of the Humanitas Mater Domini Clinical Institute, to help citizens understand and access services, to make hospitalisation more comfortable, and to provide all the information needed to guide the patient on his or her journey in hospital.

The Charter provides information about:

  1. Mission and Goals
  2. The patient’s rights and duties
  3. Our organisation
  4. Our facility
  5. Admission to hospital
  6. Outpatient services
  7. Dental Care Centre
  8. Services
  9. Scientific and operational partnerships
  10. Finding your way around
  11. How to get here
  12. Addresses and contact information

Access the Customer Service Charter online